FAST & FREE Shipping! When will my order arrive?
We Offer FAST & FREE US Shipping for orders over $50!
Your purchase will usually be shipped out the same or next business day. You can look forward to receiving your purchase between 1 and 4 business days (including Saturdays). Shipping times may vary due to customer location. We ship out of Idaho so our Idaho and Utah customers receive their purchase usually within 1-2 days. Payed shipping options are also available at checkout.
*Due to the holiday season order processing time may take an additional 2-3 days.
We ship through USPS with tracking on all packages in the US to the address provided upon checkout. We do not ship on Sundays or holidays.
Please double check your address before completing your purchase. We want to make sure you receive your order. If your address was incorrect at checkout and we have not shipped out your clothing please contact us asap (call 208-356-9874) so we can have it shipped to the correct address for you.
If you pay for shipping, we are not able to refund or issue store credit for shipping charges.
Did you choose "Pick-Up In Store" for your shipping option?
This may be the reason you haven't received your package in the mail. When choosing this option for shipping you will need to pickup your purchase in-store.
If you want your purchase shipped to you instead of picking up in the store please call us at 208-356-9874 or send us an email using the contact form to let us know you wanted your purchase shipped instead of picked up. Please have your order number handy if calling.
Do you want your purchase picked-up instead of shipped?
Not a problem either, as long as we haven't already shipped it. If you notice this is the case please inform us as soon as possible by phone (208-356-9874), or through the contact form. If it has already been shipped fortunately it will only take a couple extra days to receive your purchase.
Store Pick-Up Transit Time?
Orders wanting picked up in the Rexburg or Idaho Falls stores are usually available for pick up within 1-5 business days.
With either pickup location you will receive a call from our store once your order has arrived and is ready for you to pick up.
Track Your Package?
After your order is shipped you will receive a tracking number in an email. It will also be visible by logging into your account on our website, then click on your order. If you need to track your package please go to the USPS website by clicking here!
If a package is returned to Olive Ave, due to an incorrect or insufficient address, we will contact you. A shipping charge for sending the product out a second time will be charged.
Purchased Route? Lost or Stolen Package?
Purchased Route Shipping Insurance? File your claim HERE! You can purchase Route with your order to insure against lost, damaged, or stolen packages for a very low fee per order. By default Route will be added to your order, and will ensure you get your product, or a refund!
If you didn't purchase insurance and your package shows delivered but you can't find it, please send us an email (email@example.com) within a day or two of delivery. We will call your local post office to see if they can track down where the package was delivered so they can have it delivered to you. Most of the time this will work to find your package. If you would like to call them instead please click here to find your local post office's phone number.
If your package is lost or stolen and cannot be found please let us know and we may be able to file a claim through USPS. We will try our best to find it or get it to you, but Olive Ave has no liability for lost, damaged, or stolen packages.
International shipping rates are calculated at checkout. Shipping times vary based on the shipping destination and shipping speed. Speeds range from 3-21 days. If there are customs and/or duties to be paid; they are separate from any shipping charges that Olive Ave collected and will need to be paid by the customer.
Please reach out to us as soon as possible (208-356-9874, or the contact form). We want to ship orders as fast as possible, so we may not be able to change/cancel your order. If we have processed your order, it will need to be shipped back as a normal exchange. Please see our exchange policy page for details.
If there is a shortage of product for your order we will reach out to you and let you know about it. This doesn't happen very often.
How do I take care of my custom jewelry?
Your custom jewelry will maintain its shine and will resist tarnish, but following these best practices will lengthen the life of your custom jewelry.
Regularly clean your jewelry using warm, mild soap, and a soft cloth. Pat dry. DO NOT rub.
Use the micro abrasive polishing cloth provided to remove any tarnish or oxidation.
Remove jewelry during intense physical activities. This may even include shopping at times. ;)
Remove jewelry when using chemicals: shampoos, harsh soaps, lotions, makeup, hairspray, etc.
Avoid prolonged exposure in a pool, spa, etc.
Avoid abrasive materials like a terry cloth, bath towel, and shirt to polish your jewelry.
Store in an air-tight and sealed bag or area for your custom jewelry's longest life.
If properly cared for, your custom jewelry can last for years.
Was your size out of stock?
We do our best to restock our most popular items and sizes that sell out fast. We are not able to restock everything. If you are wanting to see an item restocked please send us an email through the contact form on this page. Please check the Restocks tab to see if you favorite items have been restocked. You can also go into one of our stores or call in, and you can be added to our will-call list where we will call you if it comes back in stock. Thank you for checking back.
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Your information is safe with Olive Ave!
You can shop at OliveAve.com with confidence. We have partnered with AfterPay, PayPal, and BrainTree (Braintree is owned by PayPal), leading payment gateways, to accept credit card payments safely and securely for our customers.
The AfterPay, PayPal, and BrainTree payment gateways manage the complex routing of sensitive customer information through the electronic credit card processing networks.
The companies adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
For additional information regarding the privacy of your sensitive cardholder data, please read the AfterPay and PayPal Privacy Policies.
OliveAve.com is registered with the PayPal merchant seal program.
We hope you have a wonderful shopping experience.
The Jean Girl LLC DBA Olive Ave operates at https://oliveave.com/, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, at the Olive Ave website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collect information and improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links To Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please send us an email at firstname.lastname@example.org Or please update your settings in your account login.
Olive Ave is committed to Privacy and Security for all of our clients. Because we respect your right to privacy, we have developed this Privacy Statement.
Olive Ave has the right to cancel or refuse service as we find necessary at any time.
What are Olive Ave's Terms & Conditions?
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Olive Ave accessible at https://oliveave.com/.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual Property Rights
Other than the content you own, under these Terms, The Jean Girl LLC DBA Olive Ave and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all the following:
publishing any Website material in any other media;
selling, sub-licensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being accessed by you and The Jean Girl LLC DBA Olive Ave may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images, or other material you choose to display on this Website. By displaying Your Content, you grant The Jean girl LLC DBA Olive Ave a non-exclusive, and worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party's rights. the Jean Girl LLC DBA Olive Ave reserves the right to remove any of Your Content from this Website an any time without notice.
This Website is provided "as is," with all faults, and The Jean Girl LLC DBA Olive Ave express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also nothing contained on this Website shall be interpreted as advising you.
Limitation Of Liability
In no event shall The Jean Girl LLC DBA Olive Ave, no any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website wether such liability is under contract. The Jean Girl LLC DBA Olive Ave, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent The Jean Girl LLC DBA Olive Ave from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.
In any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation Of Terms
The Jean Girl LLC DBA Olive Ave is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
The Jean Girl LLC DBA Olive Ave is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between The Jean Girl LLC DBA Olive Ave and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction