FAQs

We are here to help answer your questions. If you do not see the answer to your question below please feel free to contact us through the form on this page, give us a call at 208-356-9874, or send us an email at service@oliveave.com

I. Shipping:  Free Shipping! When will my order arrive?

II. Rewards: Find out about the Olive Ave rewards program!

III. Jewelry: How do I take care of my custom jewelry?

IV. Restock: Was your size out of stock?

V. Olive Ave Texts: Sign up for awesome deals with our Texts!

VI. Secure Shopping: Your Information Is Safe With Olive Ave!

VII. Privacy Policy/Terms & Conditions: What is Olive Ave’s Privacy Policy?

VIII. Ask a question: Talk to us now and ask us anything! 

VIIII. Reviews: Checkout our customer reviews!

I. Shipping: Free Shipping! When will my order arrive?

Free US Shipping happening now! You can now spend the money saved on more clothes. :)

Under normal circumstances we send out orders same or next business day. You can look forward to receiving your order between 1 and 4 business days (including Saturdays). Shipping times may vary due to customer location. As we are shipping out of Idaho; our Idaho and Utah customers receive their orders usually within 1-2 days.

We ship through USPS with tracking on all packages in the US to the address provided upon checkout. We do not ship on Sundays or holidays.

Please double check your address before placing an order. We want to make sure you receive your package. If your address was incorrect at checkout and we have not shipped out your clothing please contact us asap (call 208-356-9874) so we can have it shipped to the correct address for you.

Did you choose "Local Pick-Up" for your shipping option?

This may be the reason you haven't received your package in the mail. When choosing this option for shipping you must come pick up your order in-store. 

Did you actually want your package shipped to you instead?

No problem please call us at 208-356-9874 or send us an email using the contact form and make sure to let us know you wanted your package shipped instead of picked up. Please have your order number handy if calling.

Do you want your package picked-up instead of shipped?

Not a problem either, as long as we haven't already shipped it. If you notice this is the case please inform us as soon as possible by phone (208-356-9874), or through the contact form on this page. If it has already been shipped fortunately it only will take a couple extra days to receive your package.

Track Your Package

After your order is shipped, you will receive a tracking number in an email. It will also be visible by logging into your account on our website and clicking on your order. If you need to track your package please go to the USPS website by clicking here!

Returned Packages

If a package is returned to Olive Ave, due to an incorrect or insufficient address, we will contact you. A shipping charge for sending the product out a second time will be charged to you. 

Lost Or Stolen Packages

If your package shows delivered but you can't find it, please call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package. If they incorrectly delivered your package, they are very good at retrieving it and delivering it to you. Please contact USPS within a day or two so they can locate it. USPS prefers to speak with the recipient of the package as it is your personal property but we are also more than happy to call and see what we can find out.

If by chance your package is lost or stolen in the mail please click here to file a claim through USPS. Olive Ave has no liability from lost or stolen packages in the mail.

International Shipping

International shipping rates are calculated at checkout. Shipping times vary based on the shipping destination, but range from 7-21 days. If there are customs and/or duties to be paid; they are separate from any shipping charges that Olive Ave collected and will need to be paid by the customer.

Change/Cancel Order

Please reach out to us as soon as possible (phone: 208-356-9874, or the contact form on this page). We want to ship orders as fast as possible, so we may not be able to change/cancel your order. If we have started processing your order, it will need to be shipped back. Please see our exchange policy page for details.

II. Rewards: Find out about the Olive Ave rewards program!

Welcome to the Olive Ave rewards program page. We are all about rewarding you for shopping. To check your points balance, signup for the first time, or to claim a reward click the link below. Each dollar purchased on our website gives you 1 point. Haven't signed up yet for our rewards program? Follow the link below to the rewards page and it will have a button at the bottom of the page that says "Sign Up To Join". Then fill out the form with the same email used for shopping on our website and you will receive 50 points. It is that easy. Click the link below to find out what rewards we offer. Enjoy shopping!

 Click Here For Rewards!

 III. Jewelry: How do I take care of my custom jewelry?

Your custom jewelry will maintain its shine and will resist tarnish, but following these best practices will lengthen the life of your custom jewelry:

  • Regularly clean your jewelry using warm water, mild soap, and a soft cloth. Pat dry. DO NOT rub.
  • Use the micro abrasive polishing pad provided to remove any tarnish or oxidation.
  • Remove jewelry during intense physical activities. This may even include shopping at times. ;)
  • Remove jewelry when using chemicals: shampoos, harsh soaps, lotions, makeup, hairspray, etc.
  • Avoid prolonged exposure in a pool, spa, etc.
  • Avoid abrasive materials like a terry cloth, bath towel, and shirt to polish your jewelry. 
  • Store in a air-tight and sealed bag or area for your custom jewelry's longest life.

If properly cared for, your custom jewelry can last for years.

IV. Restock: Was your size out of stock?

We do our best to restock our most popular items and sizes that sell out fast. We are not able to restock everything. If you are wanting to see an item restocked please send us an email through the contact form on this page. Items are restocked each week on Fridays, so please check the Restocks tab to see if your favorite items have been restocked. You can also go into one of our stores or call in, and you can be added to our will-call list where we will call you if it comes back in stock. Thank you for checking back. 

V. Olive Ave Texts: Sign up for awesome deals with our Texts!

Want To Receive Olive Ave Exclusive Texts? Sign Up Below, or text the word oliveave to 88202!

VI. Secure Shopping: Your Information Is Safe With Olive Ave!

You can shop at OliveAve.com with confidence. We have partnered with PayPal and BrainTree (BrainTree is owned by PayPal), leading payment gateways, to accept credit cards and electronic check payments safely and securely for our customers.

The PayPal and BrainTree Payment Gateways manage the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The companies adhere to strict industry standards for payment processing, including:

 •   128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•   Industry leading encryption hardware and software methods and security protocols to protect customer information.

•   Compliance with the Payment Card Industry Data Security Standard (PCI DSS). 

For additional information regarding the privacy of your sensitive cardholder data, please read the PayPal Privacy Policy

OliveAve.com is registered with the PayPal Merchant Seal program.

We hope you have a wonderful shopping experience.

VII. Privacy Policy/Terms & Conditions: What is Olive Ave's Privacy Policy?

The Jean Girl LLC DBA Olive Ave operates https://oliveave.com/, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, at the Olive Ave website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://oliveave.com/faqs/, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please send us an email at service@oliveave.com Or please update your settings in your account login.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Olive Ave is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed this Privacy Statement.

Olive Ave has the right to cancel or refuse service as we find necessary at anytime.

Terms & Conditions

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Olive Ave accessible at https://oliveave.com/. 

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. 

Intellectual Property Rights

Other than the content you own, under these Terms, The Jean Girl LLC DBA Olive Ave and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and The Jean Girl LLC DBA Olive Ave may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant The Jean Girl LLC DBA Olive Ave a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. The Jean Girl LLC DBA Olive Ave reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided "as is," with all faults, and The Jean Girl LLC DBA Olive Ave express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall The Jean Girl LLC DBA Olive Ave, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  The Jean Girl LLC DBA Olive Ave, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent The Jean Girl LLC DBA Olive Ave from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

The Jean Girl LLC DBA Olive Ave is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The The Jean Girl LLC DBA Olive Ave is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between The Jean Girl LLC DBA Olive Ave and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of us, and you submit to the non-exclusive jurisdiction of the state and federal courts located in us for the resolution of any disputes.

VIII. Ask us your questions!

If you need more information or we haven't answered your questions, please fill out the form on this page and we will be happy to help you! Thank you for shopping with Olive Ave.  

VIIII. Reviews: Checkout our customer reviews!