FAQs

We are here to help answer your questions. If you do not see the answer to your question below please feel free to contact us through the form on this page, give us a phone call at 208-356-9874, or send us an email at service@oliveave.com

I. Shipping:  Free Shipping! When will my order arrive?

II. Jewelry: How do I take care of my custom jewelry?

III. Secure Shopping: Your Information Is Safe With Olive Ave!

IV. Privacy Policy: What is Olive Ave’s Privacy Policy?

V. Ask a question: Talk to us now and ask us anything! 

 

I. Shipping: Free Shipping! When will my order arrive?

Free Shipping happening now! No need to second guess your purchase. :)

Under normal circumstances we send out orders same or next business day. You can look forward to receiving your order between 1 and 4 business days (including Saturdays). Shipping times may vary due to customer location. As we are shipping out of Idaho; our Idaho and Utah customers receive their orders usually within 1-2 days.

Did you choose "Local Pick-Up" for your shipping option? This may be the reason you haven't received your package in the mail. When choosing this option for shipping you must come pick up your order in our Rexburg store. Did you actually want your package shipped to you instead? No problem please call us at 208-356-9874 or send us an email using the contact form below and make sure to enter in all your information or questions below. 

We ship through USPS with tracking on all packages in the US to the address provided upon checkout. If you give us the incorrect address you are responsible for the lost package. Orders are not shipped on Sundays or any Holidays. We are not responsible for any lost or stolen packages.

Track Your Package

After shipping an item you will receive a tracking number in an email. It will also be visible by logging into your account on our website and clicking on your order. If you need to track your package please go to the USPS website by clicking here!

Returned Packages

If a package is returned to Olive Ave, due to an incorrect or insufficient address, the customer will be contacted and charged for shipping so we can send our customer their clothing. Please note to always double check your address before submitting your order. If your address was incorrect and we have not shipped out your clothing please contact us asap (call 208-356-9874) so we can have it shipped to the correct address for you.

Lost Or Stolen Packages

If by chance your package is lost or stolen in the mail please click here to file a claim through USPS. All claims will be through USPS as it was shipped. Olive Ave will have no liability from lost or stolen packages in the mail.

II. Jewelry: How do I take care of my custom jewelry?

Your custom jewelry will maintain its shine and will resist tarnish, but following these best practices will lengthen the life of your custom jewelry:

  • Regularly clean your jewelry using warm water, mild soap, and a soft cloth. Pat dry. DO NOT rub.
  • Use a micro abrasive polishing pad to remove any tarnish or oxidation.
  • Remove jewelry during intense physical activities. This may even include shopping at times. ;)
  • Remove jewelry when using chemicals: shampoos, harsh soaps, lotions, makeup, hairspray, etc.
  • Avoid prolonged exposure in a pool, spa, etc.
  • Avoid abrasive materials like a terry cloth, bath towel, and shirt to polish your jewelry. 
  • Store in a air-tight and sealed bag or area for your custom jewelry's longest life.

If properly cared for, your custom jewelry can last for years.

III. Secure Shopping: Your Information Is Safe With Olive Ave!

You can shop at OliveAve.com with confidence. We have partnered with PayPal and BrainTree (BrainTree is owned by PayPal), leading payment gateways, to accept credit cards and electronic check payments safely and securely for our customers.

The PayPal and BrainTree Payment Gateways manage the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The companies adhere to strict industry standards for payment processing, including:

 •   128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

•   Industry leading encryption hardware and software methods and security protocols to protect customer information.

•   Compliance with the Payment Card Industry Data Security Standard (PCI DSS). 

For additional information regarding the privacy of your sensitive cardholder data, please read the PayPal Privacy Policy

OliveAve.com is registered with the PayPal Merchant Seal program.

We hope you have a wonderful shopping experience.

IV. Privacy Policy: What is Olive Ave's Privacy Policy? 

Olive Ave is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below. 

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs. 

There are two ways you can provide us with and consent to our collection of certain personal information:

A.   E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

B.     Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Anonymous information collected is used in aggregate to help us better understand how visitors use our website and improve our product offering and services. You may opt-out of this data collection by clearing your web browser's cookies or by installing the Opt-Out Browser Add-on, which can be found here.

Your Ability to Opt-Out of Further Notifications

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please send us an email at service@oliveave.com Or please update your settings in your account login.

Olive Ave has the right to cancel and to refuse any order we find necessary at anytime.

V. Ask us your questions!

If you need more information or we haven't answered your questions, please fill out the form on this page and we will be happy to help you! Thank you for shopping with Olive Ave.