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Return Policy

 

Return Policy

Our return policy is for store credit ONLY as long as the item(s) are unworn, unwashed, unaltered in any way, with attached tag, and are in original condition. Within 30 days from shipped items being received. 

You must have an account on our website in order to complete a return. If you already placed an order with us, then when you go to the login screen click on "Forgot your password?" and enter the email you placed the order with. An email will be sent to you with a way to login. The amount you paid for the item will be issued in store credit to your account you have created on our website.

To return an item for store credit, please process a Return Request on specific item(s) in your order. To do so click on "Completed Orders" after logging in. Find the order that contains the item(s) you are needing to return. Click on "Return Item(s)" next to "View Order Details". Fill out the form on the Return screen and click "Submit Return Request" once completed. Please then ship out the items to the address below. Please include the original invoice in the return package, so we can find your order easily. We suggest getting tracking for the package we are not responsible for any lost in transit packages.

Once we receive returns they will be processed within 2-3 business days. At that time you will be issued store credit to your account for the price of the item(s). You will receive an email once your account has been credited which you may use on your next purchase.

*Due to lighting in the pictures colors may vary depending on the item. If you have questions about a product before purchaseing it please use the contact us page and don't forget to refer to our sizing chart!

Sale items will be exchanged for the total price paid (this will exclude the coupon or discount applied to your purchase).

All clearance, Grab bags, and custom jewelry items are FINAL SALE! There will be no returning or exchanging of clearance items!

Please send returns to:

Olive Ave

55 E Main St.

Rexburg, ID 83440 

Exchanges:

Due to the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store

For further questions about our return policy or how to submit a return request please use the form below!


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
*  Captcha Check

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